Customers

Service FAQ

1. How do I apply for Electrical Service Connection?

• Get a priority number from the Customer Services Division Receiving Staff and kindly wait to be served.
• A Processor (from Table 1, 2 or 3) will call your number and will assess your service needs and give you the required documents.
• Proceed to the Account Verifier (who will issue the Account Clearance) at Table 4 after receiving the necessary requirements from the Service Processor.
• Contact a CEPALCO accredited electrician to verify the serviceability and to install your metering facility once the meter base and mounting plate are issued to you in the office.
• Let your accredited electrician notify CEPALCO’s Service Processor (Table 1, 2 or 3) once your metering facility is completely installed.
• A Field Inspector from the Service Application Section will check and validate the accredited electrician’s work of your metering facility.
• Once you get the approval of the Field Inspector, submit the necessary requirements and pay the Bill Deposit including other fees then sign the Service Contract from the Service Processor (Table 1, 2 or 3).
• In your applied service location, have your representative acknowledge the meter installation done by our authorized contractors.

2. What are the basic documentary requirements for the various service requests?

2.1. New Meter (new building / no previous watt-meter connected)
2.2. Additional Meter or Separation of Meter Requirements for numbers 1 & 2:
• Proof of Ownership and Notarized Affidavit to Attest Ownership of Premises (if applicant is the owner)
• Notarized Lease Contract and Notarized Undertaking (if applicant is the tenant)
• Customer Information Sheet with 1 pc. 2X2 ID picture (colored)
• Contract to sell (if applicable)
• Photocopy of any valid ID card (colored)
• List of Load (lights, appliances, etc.)
• Sketch of location
• Approved Service Connection Permit with Certificate of Final Electrical Inspection from City Building Office
2.3. Change of Name (with existing kWh meter)
2.4. Meter Reconnection (under new name) Requirements for numbers 3 & 4:
• Submit name or any bill of the previous registered customer
• Proof of Ownership and Notarized Affidavit to Attest Ownership of Premises (if applicant is the owner)
• Notarized Lease Contract and Notarized Undertaking (if applicant is the tenant)
• Customer Information Sheet with 1 pc. 2X2 ID picture (colored)
• Photocopy of any valid ID card (colored)
• List of Load (lights, appliances, etc.)
• Sketch of location 2.5. Meter Reconnection (disconnected more than a year)
• Proof of Ownership and Notarized Affidavit to Attest Ownership of Premises (if applicant is the owner)
• Notarized Lease Contract and Notarized Undertaking (if applicant is the tenant)
• Customer Information Sheet with1 pc. 2X2 ID picture (colored)
• Photocopy of any valid ID card (colored)
• Sketch of location
• Certificate of Final Electrical Inspection (CFEI) & Reconnection Authority with Inspection Report or Approved Service Connection Permit from City Building Office
• Other Requirements (photocopies) for corporate account:
• SEC Registration or DTI Registration (whichever is applicable)
• Board Resolution or Secretary’s Certificate and Articles of Incorporation (if corporate name)
• Photocopy of BIR Registration Form 0605 (requirement for e-Vat Law)
2.6. Meter Reconnection (disconnected less than a year) If Registered Customer:
• Proof of payment of electric bills and other charges
• Photocopy of any valid ID card If Customer’s Representative:
• Proof of payment of electric bills and other charges
• Letter of Authority
• Photocopy of any valid ID card (both registered customer and representative)
2.7. Meter Disconnection or Meter Removal If Registered Customer:
• Proof of payment of electric bills and other charges
• Personal letter of request (stating reason of disconnection).
Note: Please get the request form from CEPALCO office.
• Photocopy of any valid ID card If Customer’s Representative:
• Proof of payment of electric bills and other charges
• Duly notarized authorization (stating reason of disconnection)
• Photocopy of any valid ID card (both registered customer and representative)
2.8. Meter Transfer If Registered Customer
• Any valid ID card If Customer’s Representative
• Letter of Authority and Photocopy of any valid ID Card

3. What are the Valid Identification Cards for both registered customer and representative?

• Driver’s License
• Passport
• PRC License
• SSS/GSIS/TIN
• Phil Health ID
• Senior Citizen’s ID
• Postal ID
• Original NBI Clearance
• Company ID
• Voter’s ID

–elva

4. How do I read my electric meter?

The electric meter installed in your home is a precision device which accurately measures your use of electric energy in terms of kilowatt-hours. Your meter is factory tested, CEPALCO tested, and retested and sealed by the Energy Regulatory Commission. Test instruments of high accuracy, which are tested and calibrated annually by the Energy Regulatory Commission, are used to test your meter to make sure that the registration is accurate.

There are two basic types of electric meters. The “Window-type” meter provides a present reading which when deducted in a previous reading will readily give the kilowatt-hour consumption for the period covered by the two readings. The greater number of electric meters used however are the “dial-type” meters. How to read this type of meter is illustrated below:

The meter has minimum of four dials, numbered from one to ten. Electricity flowing through the meter moves the hands, measuring the kilowatt-hours of electricity you use.

How to read meters

In reading a meter, stand directly in front of it. Starting from the rightmost dial, write down the smaller number which the hand or pointer on the dial has just passed. For example, if the pointer is between “2” and “3”, as shown on the right-hand dial (see illustration), you record the smaller number “2”. Set down, in the same right-to-left order, the number you have read from the other dials. You will see that the figure is 5382. When the pointer is directly on a number, for example “5”, read it as 5 if the pointer of the next dial on the right has pass its zero point. But read it as 4 if the pointer of the next dial is approaching the zero point. By subtracting the meter reading shown on your last bill from this reading, you get the number of kilowatt-hours used since the last billing date. You will also know how much you have saved on electricity.

–elva

5. Energy Saving Tips

AIR-CONDITIONING
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• Make sure that the thermostat is working efficiently. Keep the thermostat setting not lower than 23.9 degrees C.
• Install the unit in the coolest part of the room.
• Keep the units filter, condenser and other parts clean.
• Air conditioned rooms should be well insulated from direct sunlight. Open doors only when necessary.
• Install window-type air conditioners at the highest accessible place.

COOKING
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• Have all ingredients ready when cooking to avoid frequently switching in and off the electric stove.
• Avoid using a big burner for a small pan.
• Use flat-bottom pans with light covers to lessen heat transfer loss.
• Thaw frozen foods thoroughly before cooking.
• Switch the electric stove to “low” when the food begins to boil.
• Turn off the electric stove during the last minutes of cooking. The remaining heat will make the food simmer.

ELECTRIC FAN
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• Turn off the fan when not in use.
• If comfortable enough, set the fan to “low”.
• Lock the oscillator when the fan is needed in one direction only. This way, air is blown directly to where it is needed.

IRONING CLOTHES
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• Do all the ironing at one time.
• Iron when it is cooler and more comfortable. This helps lessen the demand for electricity during peak hours.
• Dampen clothes moderately. Excessively moistened clothes take longer to iron.
• Switch off the electric iron in the last few minutes of ironing. There is enough heat to press other items.

LIGHTING
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• Turn off unnecessary lights.
• Use fluorescent lights or compact fluorescent lamps (CFL) instead of incandescent bulbs. A 40-watt florescent lamp produces more light than a 100-watt incandescent bulb at half the cost.
• Clean lamps or bulbs regularly. Dirt lessens illumination by as much as 50 percent.

REFRIGERATOR
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• Choose a refrigerator model suited to your family needs.
• Defrost the refrigerator regularly.
• Replace loose refrigerator gaskets.
• Place the refrigerator away from the stove and the sun.
• Open the refrigerator door only when needed.
• Keep the refrigerator fins and coils clean and dust-free.
• Do not store hot food in the refrigerator.
• Do not overstuff the appliance.

TV VIEWING
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• Switch off the set when no one is watching. Unplug it when a transformer is used.
• Black and white sets use less electricity than color ones.
• Running several sets at the same time multiplies your entertainment costs.

WATER PUMPS
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• Limit the use of automatic electric pumps.
• In hot weather, low water level makes water pumps work longer. Thus, more electricity is used.